Last updated: 22 August 2025
1) Who we are
“Turrim Brands”, “we”, “us”, or “our” refers to the Turrim group headquartered at 71 Capricorn Boulevard North, Capricorn Business Park, Muizenberg, 7945, Cape Town, South Africa, operating brands including TOWER, Kidico, Sandart, and Badges for Africa. This website is operated at turrimbrands.com.
Email: info@turrimbrands.com
Postal: 71 Capricorn Boulevard North, Capricorn Business Park, Muizenberg, 7945, Cape Town, South Africa.
2) Scope & applicable laws
We primarily comply with South Africa’s Protection of Personal Information Act, 2013 (POPIA). Where our activities target individuals in the EEA/UK, we also align with the EU/UK GDPR (e.g., rights, legal bases, and transfer safeguards). You may also have rights under other local laws where you live.
3) How we collect personal information
We collect information when you:
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Browse our sites (e.g., device, approximate location, pages viewed, via cookies/analytics—see Cookie Policy).
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Contact us (contact forms, email, phone, WhatsApp, social media).
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Create or manage an account on our brand sites (e.g., TOWER/Kidico storefronts).
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Place orders or request quotes (billing, delivery and order details on applicable brand shops).
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Subscribe to newsletters or updates.
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Apply for a job (CV/resume, cover letter, qualifications).
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Participate in promotions/competitions/surveys.
We may receive limited information from service providers (e.g., payment gateways, delivery partners) to fulfil your requests.
4) Types of personal information
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Identity & contact: name, email, phone, company, physical address.
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Account & order: login details, order history, transactions, delivery instructions.
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Usage & technical: IP address, device identifiers, browser type/version, time zone, pages visited, referral URLs, interaction data.
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Marketing preferences: your consents and unsubscribes.
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Careers: employment history, qualifications, references (where provided).
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User-generated content: inquiries, reviews, survey answers, support chats.
We do not intentionally collect special categories (e.g., health) through this site, and we do not knowingly collect children’s data without verifiable parental consent.
5) Why we use your information (purposes & legal bases)
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Provide our websites and services, respond to inquiries, process orders/returns, and deliver customer support (contract / legitimate interests).
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Operate and improve our sites, content, and user experience; detect and prevent fraud/security incidents (legitimate interests / legal obligations).
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Marketing (newsletters, product updates, promotions) where you have consented or where permitted for existing customers (legitimate interests). You can opt out anytime.
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Compliance with legal/regulatory obligations (e.g., tax, record-keeping) (legal obligation).
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Recruitment and evaluating candidates (consent / legitimate interests / legal obligation where applicable).
6) Sharing your information
We share information only as necessary with:
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Service providers / processors under contract (hosting, IT security, analytics, email/SMS platforms, payment providers, couriers).
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Group companies/brands to fulfil your requests or administer accounts (e.g., delivery, support).
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Regulators, law enforcement, advisors where required by law or to protect rights.
We do not sell personal information.
7) International transfers
Our service providers may be located outside South Africa/your country. Where required, we use appropriate safeguards (e.g., GDPR-standard contractual clauses) and require processors to protect your data to comparable standards.
8) Data retention
We keep personal information only as long as necessary for the purposes above, including to meet legal, accounting, or reporting requirements. Typical ranges:
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Contact queries: up to 24 months after last interaction.
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Orders & financial records (brand shops): 5–7 years (tax & audit).
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Marketing lists: until you withdraw consent or your address bounces/is inactive for a defined period.
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Careers: 12–24 months (or as required by law) unless you ask us to delete sooner.
9) Your privacy rights
Under POPIA (and where applicable GDPR), you may have the right to access, correct/update, delete, object to or restrict processing, withdraw consent, portability (GDPR), and the right not to be subject to automated decisions that produce legal or similarly significant effects.
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To exercise any rights: email info@turrimbrands.com (include enough info to identify you).
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South Africa: You can lodge a complaint with the Information Regulator (South Africa) or first raise it with us so we can try to resolve it. See inforegulator.org.za and POPIA complaint details (POPIA Form 5; POPIAComplaints@inforegulator.org.za).
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EEA/UK: You can also complain to your local data protection authority.
10) Security
We use technical and organisational measures appropriate to the risk (e.g., TLS encryption in transit, access controls, least-privilege administration, backups, and vendor due diligence). No system is 100% secure; please take care when transmitting information online.
11) Marketing communications
We’ll send marketing only with your consent or where permitted for existing customer relationships. You can opt out via the link in each message or by contacting us. Service messages (e.g., order or account notices) are not marketing and you’ll still receive those where relevant.
12) Cookies & similar technologies
See our Cookie Policy for details on the cookies we use, purposes, and how to control them.
13) Third-party links
Our sites may link to third-party sites/services. Those have their own privacy practices. Please review their policies—especially when making payments or logging into external services.
14) Changes to this policy
We may update this notice from time to time. Material changes will be highlighted on this page with a new “Last updated” date.
15) Contact us
Questions, requests, or complaints:
Email: info@turrimbrands.com
Post: Information Officer, Turrim Brands, 71 Capricorn Boulevard North, Capricorn Business Park, Muizenberg, 7945, Cape Town, South Africa.